HOW TO RECOVER ABANDONED ORDER WITH WHATSAPP

• Open your WhatsApp Business account
• Scan the QR Code displayed in LeadForm to link your account

• In the Message Templates section, you can:
• • Use a pre-built template
  • Or create your own custom message
• The message can include the customer’s first name, product details, and a checkout link

(insert template screenshot here)

• In the Settings section, you can configure a discount:
• • By fixed amount
  • By percentage
  • Or enable free shipping
• In the Preferences section, choose:
• • Manual sending or Automatic sending
  • Set a sending interval (we recommend at least 5 minutes to reduce the risk of number blocking)

• You can also send messages to older abandoned orders
• Access the Analytics / Insights section to track:
• • Number of messages sent
  • Number of messages read
  • Conversion rate

(insert insights screenshot here)

• Click on Add Credit and select the amount that best fits your needs
• The higher the package, the lower the cost per message
• ⚡ With Premium and Market Pro plans, messages are unlimited, so no recharge is required

• [ ] WhatsApp account connected via QR Code
• [ ] Message template configured
• [ ] Discount & preferences set
• [ ] Messages tested (new + old abandoned orders)
• [ ] Performance verified in Insights
• [ ] Balance recharged (not required for Premium & Market Pro plans)

📩 Need help?

Use the Chat with us or Send us an email button at the bottom of the page.

Updated on: 30/08/2025