HOW TO ENABLE ANTI-BOT PROTECTION

The Anti-Bot feature is organized into five tabs. Follow these steps to configure each defense layer effectively.

Use this tab to permanently reject orders from specific abusive IP addresses.

1. Navigate to the Anti-Bot section and click the Block IP addresses tab.
2. In the main text area, enter the IP addresses you wish to block.

• • Crucial Formatting: Enter only one IP address per line.
  • Example:```

120.1.1.10

120.1.1.11

...

3. Ensure there are no unnecessary spaces or tabs around the IP addresses.
4. **Save** your settings before navigating away.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/8/b/e18b5da9bfb26000/image_okspy8.png)

|| Step 2: Block Phone Numbers (Blocking Known Fraudsters)

Use this tab to reject orders from known fake or spam phone numbers.
1. Navigate to the **Anti-Bot** section and click the **Phone Numbers** tab.
2. In the main text area, enter the phone numbers you wish to block.
    * **Crucial Formatting:** Enter **only one phone number per line**.
    * **Recommendation:** For international blocking, use the phone number **with its country code prefix** (e.g., `+996...`).
3. **Save** your settings.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/8/b/e18b5da9bfb26000/image_86r06c.png)

|| Step 3: Orders Limit (Velocity Control)

This is the central defense against rapid, repeated orders from the same user (rate limiting).
1. Navigate to the **Anti-Bot** section and click the **Orders limit** tab.
2. **Enable the Feature:** Toggle the switch next to "Orders limit" to the **[ENABLED]** position.
3. **Set the Rate Limit:**
    * In the "Allow only 1 order every..." dropdown, select the desired time interval (e.g., **15 min**, **30 min**, **1 hour**). This limits orders based on **IP, phone, and email**.
4. **Set Quantity Limit (Optional):**
    * In the **Quantity limit** field, you can set a maximum number of items per order (e.g., enter `5` to limit all orders to 5 items). Use **No limit** as the default.
5. **Configure IP Whitelist (Exceptions):**
    * In the **Whitelist IP Addresses** box, enter IP addresses that should **bypass** the velocity control (e.g., your own office IP or testing IP). Enter one IP address per line.
6. **Save** your settings.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/8/b/e18b5da9bfb26000/image_1o0gxnu.png)


|| Step 4: Countries Limit (Geographic Control)

Use this to restrict order placement to specific countries.
1. Navigate to the **Anti-Bot** section and click the **Countries limit** tab.
2. **Define Allowed Countries:**
    * In the **List Allowed countries** text area, enter the names of the countries you *allow* orders from (e.g., `Spain`, `France`, `Germany`).
    * **Crucial:** If you want to allow orders from **All countries**, leave this box **completely empty**.
3. **Save** your settings.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/8/b/e18b5da9bfb26000/image_harg84.png)


|| Step 5: Google reCAPTCHA Integration (Human Verification)

This step provides the strongest defense by requiring users to pass a Google verification. **This requires external setup.**

||| Part A: Obtaining Keys (External Google Setup)

1. Click the **Google reCAPTCHA** tab.
2. Click the **CREATE GOOGLE reCAPTCHA KEYS** button to be taken to the Google Admin Console (you must be signed in with a Google account).
3. **Register a New Site:**
    * Label it (e.g., "COD Form Live").
    * Select the reCAPTCHA type (e.g., **reCAPTCHA v2 "I'm not a robot" Checkbox**).
    * Enter your store's **domain(s)**.
4. Once registered, **copy the Site Key** (public) and the **Secret Key** (private).

||| Part B: Configuration in App

1. Return to the **Google reCAPTCHA** tab in your Anti-Bot settings.
2. **Enable the Feature:** Toggle the switch to **[ENABLED]**.
3. **Enter Keys:**
    * Paste the **Site Key** into the corresponding field.
    * Paste the **Secret Key** into the corresponding field.
4. **Customize Error Message (Optional):** Update the **Error Message** that appears if the reCAPTCHA is failed (Default: `Please complete the reCAPTCHA`).
5. **Save** your settings.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/8/b/e18b5da9bfb26000/image_nudxn3.png)

Updated on: 13/11/2025